Intellectual Property and Copyright Complaint Policy
INTELLECTUAL PROPERTY & COPYRIGHT COMPLAINT POLICY
1. Introduction
The Asian Aura, operated by Dharmisht Ventures (OPC) Private Limited, respects the intellectual property rights of others and expects suppliers, business partners and Website users to do the same.
This Intellectual Property & Copyright Complaint Policy explains how copyright owners, trademark owners and other intellectual property rights holders may report content or Products that they believe infringe their legal rights.
This Policy should be read together with our Terms of Service, Privacy Policy and other policies published on our Website.
2. Respect for Intellectual Property Rights
The Asian Aura is an online retailer and reseller of mobile phone covers, accessories and related merchandise sourced from independent manufacturers and suppliers.
We are committed to respecting intellectual property rights, including:
- Copyrights
- Trademarks
- Registered Designs
- Patents
- Trade Dress
- Domain Name Rights
- Other proprietary rights recognised under applicable law.
The Company does not knowingly intend to infringe the intellectual property rights of any person or organisation.
3. Supplier Representations
Asian Aura sources Products from independent manufacturers and suppliers.
The Company may rely on information and representations received from suppliers regarding the Products they provide, including that:
- They possess the necessary rights, licences or authorisations to manufacture, distribute or sell the Products supplied to Asian Aura;
- Their Products do not knowingly infringe the intellectual property rights of any third party; and
- They will promptly notify Asian Aura of any actual or suspected infringement relating to Products supplied by them.
The Asian Aura relies in good faith on information and representations received from its suppliers when offering Products for sale.
4. Reporting Intellectual Property Infringement
If you are the owner of an intellectual property right, or are authorised to act on behalf of such owner, and believe that any Product, image, description or other content appearing on our Website infringes your rights, you may submit a written complaint to Asian Aura.
Complaints should be sent to The Asian Aura at:
Email: theasianaura@gmail.com
5. Information Required
To enable us to investigate your complaint efficiently, please provide:
- Your full name;
- Name of the intellectual property owner;
- Contact details;
- Description of the intellectual property right claimed;
- Registration number (if applicable);
- Evidence of ownership or authority;
- URL(s) of the allegedly infringing Product or content;
- Explanation of the alleged infringement;
- A declaration that the information provided is accurate and submitted in good faith.
The Asian Aura may request additional information where reasonably necessary to assess the complaint.
6. Investigation Process
Upon receipt of a complaint containing sufficient information to assess the concern, The Asian Aura may:
- acknowledge receipt of the complaint;
- review the information provided;
- seek clarification where necessary;
- consult the relevant supplier or manufacturer where appropriate;
- assess the alleged infringement in good faith.
The Asian Aura may request additional supporting documents before making any determination.
7. Temporary Removal of Content
Where The Asian Aura reasonably believes that a complaint raises a genuine issue, the Company may, without admitting infringement or liability:
- temporarily remove the relevant Product;
- suspend access to the Product listing;
- modify Website content;
- restrict further sales pending investigation.
Any temporary action taken while a complaint is reviewed does not constitute an admission of infringement or liability.
8. Supplier Cooperation
Where a complaint relates to a Product supplied by an independent supplier or manufacturer, The Asian Aura may:
- seek information from the supplier;
- request evidence of licences or authorisations;
- suspend further purchases from that supplier;
- require the supplier to cooperate fully with the investigation.
Where appropriate, The Asian Aura may seek reimbursement or other contractual remedies from the relevant supplier.
9. Repeat Infringement
Asian Aura reserves the right to permanently discontinue the sale of Products supplied by any supplier that repeatedly provides Products found, or reasonably believed, to infringe third-party intellectual property rights.
10. No Admission of Liability
Receipt of a complaint, temporary removal of a Product or investigation by Asian Aura shall not be construed as an admission that any infringement has occurred.
Asian Aura reserves all legal rights and remedies.
11. False or Misleading Complaints
Persons submitting complaints must do so honestly and in good faith.
Asian Aura reserves the right to reject complaints that are:
- frivolous;
- malicious;
- misleading;
- unsupported by reasonable evidence; or
- submitted for anti-competitive or improper purposes.
Where permitted by applicable law, Asian Aura reserves the right to pursue appropriate legal remedies in relation to knowingly false or fraudulent complaints.
12. Cookies
Our Website may use cookies and similar technologies to:
Remember your preferences
Maintain your shopping cart
Improve Website performance
Analyse visitor behaviour
Enhance user experience
You may disable cookies through your browser settings; however, certain Website features may not function correctly.
13. Changes to this Policy
Asian Aura reserves the right to modify this Policy at any time.
Any revised version shall become effective immediately upon publication on the Website.
Customers and rights holders are encouraged to review this Policy periodically.5
14. Contact Us
For all intellectual property, copyright or trademark matters, please contact:
Asian Aura
Legal & Intellectual Property Team
Email: theasianaura@gmail.com
Business Hours: Monday to Friday – 9:00 AM to 6:00 PM (IST)