Shipping and Delivery

THE ASIAN AURA

SHIPPING POLICY

1. Introduction

The Asian Aura, operated by Dharmisht Ventures (OPC) Private Limited, strives to ensure that Orders reach Customers safely and within a reasonable time. This Shipping Policy explains how we process, dispatch and deliver Orders placed through our Website.

This Policy forms part of our Terms of Service and should be read together with our Refund, Return & Replacement Policy, Privacy Policy, Product & Website Disclaimer and other policies published on our Website.

2. Shipping Locations

The Asian Aura currently delivers Products within India only.

We reserve the right to expand, restrict or discontinue delivery to certain locations without prior notice.

Orders requiring delivery outside India will not be accepted unless expressly stated on our Website.

3. Order Processing

Orders are processed only after: Processing may also depend on supplier availability and operational requirements.

  • Successful payment authorisation;
  • Verification of order details (where required); and
  • Product availability.

Orders placed on weekends or public holidays will be processed on the next Business Day.

4. Dispatch Timeline

Unless otherwise specified on the Product page, Orders are generally dispatched within 14 Business Days from the date of successful payment confirmation. This is an estimated processing and dispatch timeline and may vary depending on Product availability, supplier availability, Order volume, public holidays and circumstances beyond the Company’s reasonable control.

Dispatch timelines are estimates only and may vary depending on:

  • Product availability;
  • Order volume;
  • Supplier availability;
  • Public holidays;
  • Force majeure events.

5. Delivery Timeline

Estimated delivery timelines provided on the Website are indicative only and should not be treated as guaranteed delivery dates. Actual delivery may vary depending on the delivery location, courier network, weather conditions, government restrictions, local disruptions and other circumstances beyond the Company’s reasonable control.

Actual delivery may vary depending on:

  • Delivery location;
  • Courier network;
  • Weather conditions;
  • Government restrictions;
  • Local disruptions;
  • Other circumstances beyond our reasonable control.

6. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, The Asian Aura may offer promotional free shipping at its discretion.

7. Order Tracking

Where available, Customers will receive tracking details after dispatch.

Tracking information is provided by independent courier partners and may not update immediately.

Tracking information is provided by independent courier partners and may not update immediately. The Asian Aura is not responsible for delays or inaccuracies in third-party tracking systems, but will reasonably assist Customers in relation to shipment status enquiries.

8. Incorrect Delivery Address

Customers are responsible for providing accurate and complete delivery information. The Company may not be responsible for failed or delayed delivery, additional courier charges or other losses resulting from incorrect, incomplete or outdated delivery information supplied by the Customer.

Asian Aura shall not be responsible for:

  • Failed deliveries;
  • Delayed deliveries;
  • Additional courier charges;
  • Losses resulting from incorrect, incomplete or outdated delivery information supplied by the Customer.

Additional delivery charges resulting from address changes after dispatch may be payable by the Customer.

9. Refused or Undeliverable Deliveries

If:

  • Delivery is refused;
  • The Customer is unavailable after reasonable delivery attempts;
  • The shipment is returned due to an incorrect address;
  • Delivery cannot be completed due to Customer-related reasons,

If a delivery is refused, cannot be completed after reasonable delivery attempts, is returned due to an incorrect address, or cannot be completed due to Customer-related reasons, The Asian Aura may deduct reasonable shipping, handling and return logistics costs from any applicable refund.

10. Risk and Ownership

Risk of loss or damage to the Product passes to the Customer upon successful delivery to the delivery address provided during checkout. Legal ownership of the Product passes after full payment has been received by the Company.

Legal ownership of the Product passes only after full payment has been received by Asian Aura.

11. Inspection upon Delivery

Customers are encouraged to inspect their shipment immediately upon delivery.

If a Product appears:

  • Damaged;
  • Incorrect;
  • Incomplete; or
  • Defective,

Customers are encouraged to notify The Asian Aura promptly after delivery, preferably within 24 hours, if a Product appears damaged, incorrect, incomplete or defective, in accordance with the Refund, Return & Replacement Policy.

12. Delays Beyond Our Control

The Asian Aura is not responsible for delays arising from circumstances beyond its reasonable control, including natural disasters, floods, fires, pandemics, government restrictions, strikes, transportation disruptions, customs or regulatory delays where applicable, courier network disruptions and other force majeure events.

  • Natural disasters;
  • Floods;
  • Fires;
  • Pandemics;
  • Government restrictions;
  • Strikes;
  • Transportation disruptions;
  • Customs or regulatory delays (where applicable);
  • Courier network disruptions;
  • Force majeure events.

13. Partial Shipments

Where operationally necessary, The Asian Aura may dispatch an Order in multiple shipments. Customers will not incur additional shipping charges solely because an Order is dispatched in separate shipments.

Customers will not incur additional shipping charges solely because an Order is dispatched in separate shipments.

14. Lost Shipments

If an Order is believed to be lost during transit, Customers should contact Asian Aura promptly.

The Asian Aura will coordinate with the relevant courier partner to investigate the shipment. If the shipment is confirmed as lost before successful delivery, The Asian Aura may dispatch a replacement Product (subject to availability) or issue a refund through the original payment method.

If the shipment is confirmed as lost before successful delivery, Asian Aura may, at its discretion:

  • Dispatch a replacement Product (subject to availability); or
  • Issue a refund through the original payment method.

15. Proof of Delivery

Delivery shall be deemed completed where the courier partner records successful delivery through:

  • Delivery confirmation;
  • Electronic acknowledgement;
  • OTP verification;
  • Digital signature;
  • Photographic evidence; or
  • Any other reasonable proof of delivery maintained by the courier partner.

16. Third-Party Courier Services

The Asian Aura engages independent courier and logistics service providers. While we work with reputable delivery partners, delivery timing and tracking may be affected by events or operational issues within the courier network. The Asian Aura will reasonably assist Customers with shipment-related issues.

While we work with reputable delivery partners, we are not responsible for delays, interruptions or failures caused solely by such third-party service providers, except where liability cannot be excluded under applicable law.

17. Contact Us

For shipping-related enquiries, please contact:

Dharmisht Ventures (OPC) Private Limited

Customer Care / Shipping Email: theasianaura@gmail.com

Customer Care Telephone: +91- 87797 27772

Business Hours: Monday to Friday (excluding Public Holidays) – 11am to 5pm